Worked with...
About me
teaching to UX
As a teacher, you’re constantly planning and designing according to user needs.
You’re constantly adapting lesson designs based on user feedback (often given very honestly and in the moment!). Each lesson has a few target personas you’re aiming to deliver a brilliant, stimulating and ultimately rewarding user experience to. The stakes are high, with a poor user experience often resulting in a rather unpleasant experience for all! This was preparing me perfectly for a career in UX.
UX/service design Industry experience:
- GOV
- Telecoms
- Finance
- Education
- Insurance
- NHS
I’m passionate about making awesome user experiences that make a real difference to people’s lives.
I can easily communicate complex ideas and information to both senior stakeholders and colleagues, manage teams and mentor my fellow designers so they’re equipped to flourish in their careers.
I have excellent people skills honed by a career in education and background in psychology.
Experience
OSF Digital 03/2023 - present
Lead experience & service designer
- Large scale digital transformations for complex businesses mainly in the financial services sector
- Rapid discovery to understand complex business processes and identify problems
- Understand the colleague and customer experience including: pains, gains and jobs to be done
- Combining creative ideation and feasible technology to solve problems and bring delightful user experiences
- Demonstrating progress and improvement through qualitative and quantitative metrics
- Tenders, project scoping, recruitment & people management
Virtusa
03/2021 - present
Lead UX and service designer
- BT Global digital transformation
- Lead UX designer for internal user-facing squads
- Advocating for user experience with senior stakeholders and aligning with business goals
- Working across agile squads
- Responsible for research, design and usability testing across multiple squads
- Recruitment and management of UX designers
- UX strategy
The Roundhouse
03/2020 - 03/2021
Lead UX designer
- Establishing robust user-centred design methodology and processes
- Leading the UX/UI design approach for multiple projects across a diverse range of industries and client requirements
- Identifying client problems accurately to deliver the right solution
- Consistent, high-quality, user-centred standards throughout all UI design including all user research and usability testing
- Managing a team of designers in a UX-driven approach
Orange bus (Capita)
2019-2020
UX designer
- Applying various research methods within different product development models
- Knowledge of when to apply the right methodology based on business objectives and user needs
- Experience with multiple usability and related research techniques
- Proficiency with current tools for web and mobile prototyping
- The ability to handle multiple concurrent projects
- Strong awareness of both Service Design and User Experience Design and able to plan research studies that can gather insights appropriate to each
Rude Dog Digital Design
2017-2019
UX Designer
- Wireframes and website design
- A/B testing
- User journey mapping
- User research and testing
Secondary Teaching
2013-2019
Psychology/Science Teacher
Company Director - Music Industry
2008-2013
The Steels Ltd
Education
2014 Newcastle University
PGCE Secondary Science Education
2008 Leeds University
BSc hons. Psychology
Mentoring
Training & Achievements
Lecture on UX – Noittingam University
Saleeforce ADM Course 24
IDEO Service Design course
GDS Academy
Google Analytics Certificate
Accenture: User Experience
Skills
Tools
Adobe suite
Figma
Axure
Optimal workshop
Lookback
Miro
Trello
Mailchimp
Typeform
Google analytics
Contact
Feedback
Just a quick note to say thank you for a really good walk-through and positioning of the Supplier/IM Journey on the HWS tribe demo on Monday.
I know how daunting calls like these, with the CEO and senior leadership team, can be so well done for agreeing to present! You and your work came across really – you did both yourself and the squad proud J.
Tribe Lead BT Simplify
Matt delivered a key role across the Partner Ops Squad and the E2E SA Squad working with Stakeholders within our Supplier community and our Service Assurance Desks capturing feedback in innovative sessions promoting honestly and candid feedback on issues and pain points.
He has also held ideation sessions encouraging suggestions and possible ideas to address problem areas with the User experience. My observation is that Matt consistently facilitated these sessions effectively securing that the user remains front and centre of all discussions and considerations for improvements and developments.
Scrum Master BT Simplify